If you require veterinary assistance outside normal hours please ring our emergency number. 01900 826666.
You will reach our emergency phone answering service. A person with experience of veterinary care will answer your call, take your details, give advice if necessary and contact the on-call vet to call you if that is needed. A vet will then call you as soon as he or she is available. If you have time, please read the following guidelines before calling.
Operating an out of hours emergency service requires us to employ staff to work 24 hours a day, 7 days a week. This is expensive, which is why our out of hours call-outs incur higher costs than consultations during normal surgery hours.
Common presentations that require immediate veterinary attention include:
The on-duty veterinary staff are available to discuss any concerns you may have. Our out of hours service is not there for advise on parasite control, minor cuts and abrasions, or for attempting to make an appointment. Please leave any non-urgent calls for normal surgery hours, as such a call could well block the line when someone with a real emergency is trying to get through.