Our fiercely independent, progressive, six-centre mixed practice on the quiet western edge of the Lake District seeks an Administrative Assistant/Veterinary Receptionist to join our friendly admin team.
You'll be the welcoming face of Millcroft Vets, providing excellent client care whilst supporting the smooth running of our busy veterinary practice.
We are a proud XLVets practice, recent winners of XLVet's "Inspirational Teams", with a varied caseload across small animal, farm, and equine work.
The beautiful Lake District National Park is on our doorstep and presents a wealth of opportunities for wild-campers, walkers, horse riders, kayakers, runners, mountaineers, climbers, paragliders, wild swimmers, and even skiers.
The Details
Full-time position: 38 hours per week
Branches: Primarily based between Cockermouth and Workington
Possession of a full driving licence is essential
Salary: Competitive, dependent on experience
About the Role
As an Administrative Assistant/Veterinary Receptionist, you'll be at the heart of our practice, ensuring our clients and their pets receive the best possible care from the moment they contact us.
Your key responsibilities will include:
- Greeting and welcoming clients with sincerity and empathy
- Answering telephone calls and responding to client enquiries confidently and effectively
- Booking appointments using our practice management software (Robovet)
- Dispensing medicines accurately and providing guidance to clients
- Dealing with emergencies in a calm and efficient manner
- Recording client details and taking payments in accordance with practice procedures
- Responding to emails and assisting with client mailings
- Organising and maintaining accurate records
- Scanning and attaching documents, auditing delivery notes and invoices
- Supporting veterinary surgeons as requested
- Other administrative duties as required
What We're Looking For
Essential skills and experience:
- Excellent communication skills – able to convey information clearly and demonstrate effective listening
- Experience answering and dealing with phone enquiries
- Ability to multitask – carrying out different tasks simultaneously and working effectively during busy or stressful periods
- Strong IT skills – ability to use Word, spreadsheets, email, and willingness to learn Robovet and other software
- Team player – works collaboratively, offering support to colleagues to achieve common goals
- Problem-solving approach – focusing on solutions rather than problems
- Experience of administrative duties – able to learn and follow organisational systems and processes
Desirable:
- Animal care experience – working with clients, animals, and within the veterinary environment
- Accounts/bookkeeping experience
Key personal qualities:
- Client-focused – anticipates the needs of colleagues and clients, responding in an approachable and friendly manner
- Self-motivated – displaying energy and enthusiasm, able to work unsupervised and prioritise own workload
- Excellent timekeeping
- Empathy – demonstrates understanding with clients to ensure high levels of customer service
- Conscientiousness – works to high standards and willing to go the extra mile
- Willingness to learn – displays an appetite for learning and keen to develop
- Respect for others – respectful of others' feelings, achievements, and abilities
- Honesty and integrity – demonstrates these qualities in all tasks and interactions
- Flexibility – deals with change positively, seeking ways around challenges
- Awareness – demonstrates concern and understanding to make sure things run smoothly
Benefits
- Opportunity to work within a supportive, friendly team
- Working in a beautiful Cumbrian location with the Lake District on your doorstep
- Be part of an award-winning XLVets practice
- Contribute to excellent animal care in your local community
- To get a feel for our practice, please have a look at our Facebook page.
How to Apply
To apply, please download and complete the following two forms and email them to Gillian Jackson - [email protected].
Please review the following form:
