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Meet the Team - Administration

Vicky Edgar

Admin Manager
Since joining the team as a kennel assistant in 1998, Vicky has never left! She qualified with a degree in animal science in 2004, qualified as an RVN and has studied for further qualifications in small animal nutrition as well as leadership and management. She now mainly works in our back office. Outside work she enjoys travelling and spending time with family.

Natalie Birkett

Farm Team Coordinator
Natalie joined Millcroft Vets in 2018 and loves getting out on farms, chatting with farmers and getting hands on helping the vets with procedures, such as tup vasectomies. At home Natalie has a Labrador called Bella, and is kept busy on the farm, where she spends a lot of time looking after sheep!  

Gillian Jackson

Practice Manager
Gillian has been a key part of the team since 2006 and sees every day as a learning day. She is a natural problem solver and loves taking on challenges and new projects. She has a springer spaniel called Stanley, who is a lot of fun, as well as two horses: Amy the Welsh Cob and Chloe, a retired part-bred Arab. She enjoys spending her time riding, attending competitions – and mucking out! She also likes gardening, upcycling furniture and DIY.

Emma Maddison

Farm Team Leader
Emma has been a part of the team since 2003 and loves catching up with all of our lovely farmers, as well as helping her team to deliver a fantastic service. At home she has a cockapoo called Maggie and a three-legged cat called Peggie, both of whom were rescues from our practice. Outside of work she enjoys walks with Maggie, making jam and working on her tan on holiday!

Hazel Sharp

Farm Animal Coordinator
Hazel has been a part of the Millcroft team since 1985 and has seen us develop from various individual practices to one strong independent group. She is particularly interested in supporting our farming community by learning about the challenges of everyday farming life. At home she has her canine companion, Milo, who loves long walks on the fells. She enjoys spending time outdoors with family, especially her two grandchildren, and has a love for live music that has seen her build a home studio where she gets to watch local bands practicing!

Mandy Jackson

Admin Assistant
Mandy has enjoyed a variety of roles with us since joining the team in 1991, from animal nursing to reception team leader, and now works in our admin team, improving her IT skills while handling our pet insurance claims and accounts. She has a border terrier, Maggie, who loves walks, swimming and her many toys. Outside work she enjoys travelling, DIY and cooking a Sunday roast.

Rose-Marie Dawson

Admin Assistant
Rose has loved chatting with our clients since she joined the team in 2022, and learns something new every day. She is particularly interested in supporting our clients when they unfortunately lose their beloved pets. At home she has three dogs herself – Marley and Horis the Labradors and Norman the French bulldog. She enjoys walks with the dogs, games nights with friends, true crime documentaries and cocktails.


Admin Assistant
Vickie has loved the variety of her role since she joined the team in 2021 – although puppies are always a highlight! She’s particularly interested in helping make sure all of our clients have pet insurance and will happily talk about it with anyone willing to listen. At home she has boxer Mallory, and two cats Edmund and Emmeline. She enjoys spending time with her pets, friends and family, and especially her granddaughter!

Laura Richardson

Farm Team Coordinator
Laura has enjoyed the variety of the job since she joined in 2022 – and working with such a great team is a bonus, too! She has two horses: Enzo, who is a complete diva, and Toffee, who is as sweet as her name. She also has two dogs, Trooper and Ginny, and she spends her time competing at dressage with her horses and walking the amazing fells with the dogs.

Jill Pennington

Farm Team Coordinator
Jill has been part of the team, chatting with clients every day and helping wherever she can with their farms, since 2011. She’s very organised and is good at getting things done such as sorting out vaccines for farmers. She has a horse called Tiggy who loves to spend time with, and a Border Collie, Oscar, who is her companion when exploring the fells.

Gemma Allison

Marketing and Communications Lead
Gemma joined in 2023 and loves being part of such a large and friendly team. Gemma is really interested in communication and enjoys planning and delivering marketing activities. At home she has a surprisingly laidback springer spaniel called Rocky, and a cat called Mog, who actually behaves more like a typical springer! She enjoys cooking and eating, walking, running and spending time with family.